Click this link to listen ClubMahindra Rep (Ashish, Jaynagar Branch, Bangalore) promising moon to a customer.
Another instance :-
Latter to ClubMahindra MD Ramesh Ramanathan
from Bhupesh Gupta <.....@gmail.com>
date Oct 16, 2007 4:00 PM
subject CM Bangalore branch promise to give holiday booking in 15-20 days in advance ...
I am an existing Club Mahindra Member. I got a marketing call from Infantry Road (Bangalore Branch) for Club Mahindra membership (Riyaz, Pavan Kumar - Phone No.- 093435xxxxx/93435xxxxx/). Just for curiosity I continued talking as if I am interested in enrolling 25 year membership.
They are willing to promise me on companies behalf on the company letterhead that I will get accommodation in my desired resort if I request it 15- 20 days in advance. Like If I enroll and book holiday around 20th Nov I will have no problem getting booking in Munnar or Goa for 15,16 and 17 Dec.
How is it possible? just few days back I called for booking in those days . .. I was told that resorts are full. Second why such false promise .. is there any control over marketing executives?
I am sure if I do squeeze little more they will not hesitate making more false promises.
to Bhupesh Gupta ,
cc "Ajay.Nambiar" <.....@clubmahindra.com>,
Gayathri Umashankar <.....@clubmahindra.com>,
date Oct 16, 2007 4:20 PM
subject RE: CM Bangalore branch promise to give holiday booking in 15-20 days in advance ...
I am in receipt of your mail. Thank you.
Firstly, all our reservations are subject to availability and hence no
one in the company can and should promise guaranteed room availability.
Many thanks for brining this to my notice. By a copy of this mail, I am
requesting my colleague and Head of the Bangalore region, Mr.Pavan Reddy
to investigate this matter and revert to you.I shall also make sure
that the sales people concerned do not make any false claims.
While the rooms are subject to availability, I am happy to inform you
that our resorts accommodate requests of most members and run on high
Thank you for taking the time and trouble to write in.
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